Cigna One Guide is available 24/7 to provide personal support, tools and reminders about your health and health care needs.

Things of Cigna One Guide as your personal health assistant:

• Tailored support: Get answers to your health plan questions and guidance on treatment options.
• Digital tools: Use the One Guide app or online portal to manage benefits, access recommendations, and track your health goals.
• Health navigation: Find in-network doctors, understand treatments, and estimate costs easily.
• Smart decisions: Receive insights to make informed choices about treatments and medications.
• Proactive tips: Expect personalized suggestions based on your health data, from preventative care reminders to wellness tips.
• Integrating your care: One Guide works hand-in-hand with other Cigna services, giving you comprehensive support.

You can access Cigna One Guide by app, chat or phone:

• Call the number on your Cigna ID card or 800-Cigna24.
• Visit myCigna.com where you can click to chat with us directly.
• Download the myCignaSM app.

When you are enrolled in a Veradigm Medical Plan, administered by Cigna, you have a disease management program called Your Health First. This program provides access to a dedicated nurse that acts as a guide through the confusing maze of healthcare decisions you may need to make. Your dedicated nurse will listen to you and help you identify resources to alleviate the confusion and stress at a very difficult time.

The nurse will employ a multitude of specialists to meet your individual needs—including dietitians, pharmacists and physicians. Depending where you are with managing your medical condition, your nurse will create an action plan to help you achieve your goals with the end result being better health.

We want to provide you and your family with even more help, so we have partnered with Cigna to offer you a program that augments what your disease management nurse can provide. Cigna Health Matters care management program allows you to continue to utilize your dedicated nurse and you will receive guidance for both inpatient and outpatient services.

Knowledge is power! Understanding what you will be dealing with for an upcoming procedure or how to care for yourself after discharge is invaluable information. Some of the enhanced services through Health Matters include a pre-admission call to help you understand your care and promote a successful recovery. A post-discharge call will inform you of discharge instructions and remove barriers to recovery.

Cigna Health Matters will also help identify local community resources like transportation and support groups to help you achieve a speedy recovery. At Veradigm, our aim is to offer you medical resources to achieve a healthy lifestyle for you and your family.

Whether your goal is to lose weight, quit tobacco or lower your stress levels, you have the power to make it happen. Cigna Lifestyle Management Programs can help at no additional cost to you. And, you can use each program online or over the phone, or both.

Weight management

Reach your goal of maintaining a healthy weight. Create a personal healthy-living plan that will help you build your confidence, be more active and eat healthier. And, you’ll get the support you need to stick with it.

Tobacco cessation

Get the help you need to finally stop smoking or quit any kind of tobacco use. You’ll work with a coach who will help you create a personal quit plan with a realistic quit date. The program provides FREE over-the-counter nicotine replacement therapy (patch or gum).

Note: If you enroll in an Veradigm medical plan and you currently use tobacco products (or have used tobacco within the last six months), you will pay a tobacco surcharge of $50 per month ($25 per paycheck) in addition to your regular medical premium. During the plan year, you may be eligible to have the surcharge stopped if you enroll in and successfully complete the Cigna tobacco cessation program (or the Kaiser Permanente tobacco cessation program if you are enrolled in a Kaiser medical option).

Stress management

Get help lowering your stress levels and raising your happiness levels. Learn what causes you stress in your life and develop a personal stress management plan. And, get the support you need to help you cope with stressful situations—both on and off the job.

You and your covered spouse/domestic partner enrolled in a Veradigm Cigna medical plan have access to a comprehensive maternity management program: Healthy Pregnancies, Healthy Babies. The program, provided at no cost to enrolled participants, includes educational materials, wellness programs, incentives, and a 24/7 health information line staffed with experienced registered nurses.

Take advantage of Healthy Pregnancies, Healthy Babies to stay healthy before and during your pregnancy and in the days and weeks following your baby’s birth. Call 800.615.2906 to enroll.

Get the app! The Cigna Healthy Pregnancy™ app lets you easily track your pregnancy and take advantage of the many tools and resources. Available on Google Play™ or the App Store®.

Whether you have cancer – or are a cancer survivor – you can get one-on-one support with the Cigna Cancer Support Program. From understanding your diagnosis to discussing your health care provider’s treatment to celebrating your survivorship, Cigna provides resources to support you and your family throughout your journey to get the help you need, including:

• A personalized care and support plan.
• Access to specially trained oncology nurses who are knowledgeable about your treatment plan and benefits coverage and can answer questions, respond to your concerns, and help you understand your medications and treatment options.
• A care team that will facilitate authorizations, help you manage claims and coordinate care across multiple doctors, and identify and connect you with other caregivers and support.

The Cigna Cancer Support Program is offered at no cost to associates and their dependents who are enrolled in a Veradigm Cigna medical plan.

To start working with a personal nurse advocate, call Cigna at 800.615.2909, available Monday through Friday, 8:00 a.m. to 6:00 p.m. Or, dial 711 to connect to a Telecommunications Relay Services (TRS) operator.