Health Advocate

Health Advocate is ready to help you choose a medical plan—and more!

Health Advocate is available 24/7 throughout the year to help you understand your medical options, find the right doctor, enroll in Medicare, help you deal with insurance claims and much more.

Health Advocate is available to all associates and their family members (even if they don’t live in the same household).

Benefits-eligible Veradigm associates and their families have access to Health Advocate, the nation’s leading healthcare advocacy and assistance program. This service is provided at no cost to you and is available to you, your spouse/domestic partner, children, parents, and parents-in-law, regardless of whether you or they are currently covered by a Veradigm Medical plan.

When you call Health Advocate, you’ll be assigned a personal health advocate (PHA) who can help you:

  • Find qualified in-network healthcare providers.
  • Explore Medicare options.
  • Make medical appointments and arrange for special treatments and tests.
  • Negotiate medical claim and billing issues.
  • Obtain approvals from your insurance plan.
  • Answer questions about medical conditions, tests, treatments, and medications.

Employee Assistance Program (EAP)

Health Advocate offers EAP services with confidential advice, short-term counseling, and referrals for a variety of issues. Examples include: crisis support, legal consultation, convenience services, financial wellness, childcare, hospitalization, and much more.


Enhanced support for comprehensive cancer and muscle/joint care services

Veradigm has partnered with Transcarent to provide comprehensive cancer care and muscle and joint care support for employees enrolled in a Cigna medical plan (note: not available for Kaiser plan participants). These services are provided at no cost to you.

Transcarent provides personalized guidance, support, and treatment options, ensuring you receive the best possible care at every stage while helping to reduce your overall out-of-pocket costs.
If you are enrolled in one of our Cigna medical plans, you can download the Transcarent app to activate your free account. Take a few minutes to learn more about how Transcarent can help when a healthcare need arises. To get started, visit

Cancer care

No one should face cancer alone. That’s why we’re making Transcarent’s comprehensive cancer care solutions available to you and your covered dependents. Transcarent provides the resources and treatments you need to prevent, detect, and ultimately beat cancer. They also offer personalized support for caregivers and cancer survivors.

Muscle and joint care

If you’ve experienced muscle or joint pain but were unsure of what to do, explore your new Transcarent health benefits. Transcarent can help you:

  • Connect virtually with an orthopedic provider who will identify the cause of your joint, back, or muscle pain and provide a care plan.
  • Get an expert second opinion from the Cleveland Clinic.
  • Start virtual physical therapy from the comfort of your home with no referral needed.
  • Access high-quality surgery providers specializing in treating your specific condition.

We encourage you to take advantage of these valuable benefits to enhance your health and well-being.

Need assistance?

Health Advocate


App available



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